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FAQ

ORDERING

HOW TO NAVIGATE

There are several ways to navigate Gallantry. Using the toolbar at the top of the page, you can select any category to see a full listing of the items we offer of that type. You can also click the EXPLORE button at the top left of the toolbar and a dropdown menu will allow you to navigate between top brands, collections, our journal, and several other options.

HOW TO PURCHASE

Once you have found an item you would like to purchase, use the plus or minus buttons surrounding the quantity to choose how many of that item you want and then simply press the ADD TO CART button. You will then be taken to your cart where you can choose to either go back to our shop or you can select the CHECKOUT button and follow the instructions to complete your purchase.

HOW TO CREATE AN ACCOUNT

An account is not required to make purchases. If you choose, however, an account may be set up any time before or at checkout. Simply click the LOG IN link at the top right of any page, click the CREATE AN ACCOUNT link below the LOGIN button, and follow the instructions.

ACCOUNT MANAGEMENT

Once you've created an account, you can view any of your past purchases and/or account information after you log in. If you need to edit, change, or add an address, simply click the VIEW YOUR ADDRESSES button at the bottom right of your account page, select whichever action you require, and follow the instructions. To log out, simply select the LOG OUT link in the upper right of any page.

HOW TO RECOVER A PASSWORD

If you have forgotten your password, go to the log in page, select FORGOT YOUR PASSWORD? link at the bottom of the page, and follow the instructions.

FORMS OF PAYMENT

We currently accept Visa, MasterCard, American Express, or Paypal as valid forms of payment and the current sales tax is added to all California orders at checkout.

DISCOUNTS AND GIFT CARDS

Unfortunately, we do not offer gift cards, discount codes, or coupons at this time.

SHIPPING

Gallantry ships orders Monday through Friday.  All in-stock orders will leave our warehouse within 24 hours of placing your order. A signature is required for all orders over $300.


U.S. Shipping

All orders over $75 in the U.S. ship for free. All other orders will be calculated at checkout using live carrier rates to ensure you get the best possible shipping price.


International Shipping

All international orders will be calculated at checkout using live carrier rates to ensure you get the best possible shipping price. 


We currently offer shipping to the following countries outside of the U.S. 

  • Canada
  • Mexico

If you are looking to track your package, please click here.

RETURNS

We want you to love what you ordered, which is why we offer FREE domestic 30-day returns.

Refunds are only available for unused merchandise with original, undamaged packaging. Please check out our return policy here.

PRIVACY

WHAT INFORMATION DO WE COLLECT?

We collect information from you when you place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, or credit card information. You may, however, visit our site anonymously.

WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used in one of the following ways:

To process transactions: your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails: the email address you provide may be used to send you information, respond to inquiries or requests, or to ask questions.

HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database, only to be accessible by those who are authorized with special access rights to such systems and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

DO WE USE COOKIES?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or other's rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

CALIFORNIA ONLINE PRIVACY PROTECTION ACT COMPLIANCE

Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

CHILDRENS ONLINE PRIVACY PROTECTION ACT COMPLIANCE

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act) and we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.

ONLINE PRIVACY POLICY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline.

YOUR CONSENT

By using our site, you consent to our privacy policy.

CHANGES TO OUR PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes on this page and/or update the Privacy Policy modification date below.

This policy was last modified on 6/22/2016

CONTACT US

If there are any questions regarding this privacy policy, you may contact us using the information below:

Gallantry
303 A Street
Suite 307
San Diego CA, 92101


support@gallantry.com

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